Privacy Policy

Pest Desk, a product of Luas Goods (“Pest Desk,” “we,” “us,” or “our”), provides a field service management platform for pest control businesses (the “Service”), available via our website and mobile application (together, the “App”). This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using the App, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use the Service.

1. Information We Collect

Information you or your company provide

• Name, email address, and phone number
• Physical/service address for scheduling and routing
• Business and account information (company name, staff roles, service history, notes, pricing)
• Payment information processed through Stripe, our payment processor. Pest Desk does not store your full card number, expiration date, or CVV — Stripe handles and stores this data directly under its own privacy policy.

Information collected automatically

• Precise location: if you are a technician, the App requests your device's location (with your permission) at the moment you clock in or out of a job, so your employer can verify on-site arrival times. We do not track location continuously or in the background.
• Photos: technicians may capture and upload photos connected to a specific job (e.g., before/after treatment photos).
• Device and push notification identifiers: we collect a device push token so we can deliver job and schedule notifications.
• Account identifiers: a unique account ID is created when you sign up, used to associate your activity with your account.

2. How We Use Your Information

We use the information described above to:

• Operate core features: scheduling, dispatch, route optimization, invoicing, and reporting
• Send appointment reminders, job updates, and invoice notifications by SMS, email, or push notification
• Process subscription billing and payments
• Provide customer support
• Maintain the security and integrity of the Service

We do not sell your personal information, and we do not use your data for third-party advertising or cross-app tracking.

3. How We Share Your Information

We share information only with the service providers necessary to operate Pest Desk, each of which processes data under its own privacy policy and only for the purpose of providing their service to us:

• Clerk — account authentication and login
• Stripe — subscription billing and payment processing
• Google Maps Platform — address geocoding and route/driving-direction calculations
• Google Firebase — photo/file storage and push notification delivery
• Twilio — SMS message delivery
• Resend — transactional email delivery

We may also disclose information if required by law, or to protect the rights, property, or safety of Pest Desk, our customers, or others.

4. SMS Messaging & Consent

Pest Desk is software used by pest control companies to run their own business. Through Pest Desk, a pest control company may send SMS text messages to its own customers about services that company has scheduled. Pest Desk does not send SMS messages to the general public, and does not use SMS for marketing or promotional purposes.

What messages are sent

• Appointment reminders
• Technician “on the way” notifications
• Invoice and payment due notices
• Post-service review requests

How consent is collected

A pest control company's customer agrees to receive these text messages directly from that company, verbally or in writing, at the time service is scheduled. When company staff add or update that customer's contact information in Pest Desk, they must explicitly check an SMS consent checkbox — it is unchecked by default and is never pre-selected. Pest Desk does not send any SMS message to a customer until this consent has been explicitly recorded. There is no other way to enroll a phone number for SMS messaging; it is never collected through a public sign-up form.

Message frequency varies based on the services scheduled for you. Message and data rates may apply. Reply STOP at any time to opt out of further messages, or HELP for help. You can also opt out by asking the pest control company directly.

5. Data Retention

We retain account and job data for as long as your account is active, and for a reasonable period afterward to comply with legal, accounting, or recordkeeping obligations. You may request deletion of your data as described in Section 6 below.

6. Your Rights and Choices

Depending on where you live, you may have the right to access, correct, or delete your personal information, or to object to certain processing. To make a request, contact us at luasgoods@gmail.com. If you are a customer of a pest control business using Pest Desk, you may also direct privacy requests to that business directly, as they control the data associated with your service account.

You can disable location or camera permissions for the App at any time through your device settings; doing so may limit certain technician features.

7. Children's Privacy

Pest Desk is a business tool intended for use by pest control companies and their staff and customers. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

8. Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the “Last updated” date above and, where appropriate, notify you through the App.

10. Contact Us

If you have questions about this Privacy Policy, contact us at luasgoods@gmail.com.